Live Call Answering (24/7)
Trained plumbing CSRs answer every call, day or night, in your company’s name — so customers always reach a real person, never voicemail.
Always on
Done-for-you plumbing front office
Plumbing Admin Services — Answering, Dispatch, and Outbound, Done for You
Pick the support you need or hand us the whole front office. Trained plumbing CSRs answer, triage, schedule, and sell — and you only pay for outbound results.
Trusted by 50+ home-service companies across North America.
The services menu
Six ways we run your front office
Choose one service or stack them all. Every plan is staffed by trained, plumbing-fluent CSRs who work directly in your software.
Emergency Dispatch & Triage
Burst pipes and no-heat calls get triaged for urgency and dispatched to your on-call techs around the clock, following your escalation rules.
Urgency triageAppointment Scheduling
We book, confirm, and reschedule jobs straight into your scheduling software, keeping your board full and your trucks routed efficiently.
In your softwareOutbound Reactivation & Membership Sales
We call past customers and aging leads to rebook work and sell service plans. Pay-per-result: you’re only billed when we deliver an outcome.
Pay-per-resultCRM & Back-Office Admin
Notes, follow-ups, data entry, and pipeline hygiene kept clean and current in your CRM, so nothing falls through the cracks between jobs.
Pipeline hygieneCSR Hiring & Coaching
We recruit, train, and coach customer service reps to your scripts and standards, so your phones are answered the right way — every time.
Trained agents
Emergencies covered
After-hours emergency? It’s triaged and dispatched 24/7.
No-heat, burst pipes, flooding — urgent calls are assessed for severity and routed to your on-call team in minutes, day or night, following your rules.
No-risk performance pricing
Pay Only When We Deliver.
Our outbound is priced on outcomes, not hours. You see exactly what every result costs — and you only pay when a job, plan, or review actually lands.
Most popular
Booked Job
$35
per booked job
Service Plan Sold
$49
per service plan sold
5-Star Review
$12
per 5-star review
No setup fee
No contracts
Pay only for results
No setup fee. No contracts. Pay only for results.
Book a Free Strategy Call
How it works
Live in four simple steps
From first call to clean reporting, we make adding a trained front office feel effortless.
Tell us which services you want
Start with answering, dispatch, scheduling, outbound, or the full stack — your call.
We onboard CSRs to your brand & scripts
Agents learn your company voice, service area, pricing rules, and escalation paths.
We answer, dispatch, schedule & sell
Your phones are covered 24/7 and outbound campaigns rebook work and sell plans.
You get reporting on every booked result
See every booked job, plan sold, and review earned — full transparency, no guesswork.
Works in your stack
We operate inside the tools you already use
No rip-and-replace. Our CSRs book, note, and update right in your existing software.
ServiceTitan
Housecall Pro
Jobber
HighLevel
Zapier
Slack
Chiirp
50+
HVAC, plumbing & electrical businesses across North America trust Sunshine Admin.
Human-first by design
Real people lead. AI only backs them up.
Every conversation is led by a real, trained CSR who knows how to triage a plumbing emergency and book the right job. Automation and AI handle only overflow and after-hours backup — never the customer relationship.
Real People. Real Conversations. Better Bookings — 24/7. Trained agents who sound like part of your team, because to your customers, they are.
Questions, answered
Frequently asked questions
Everything you need to know about scoping services and pay-per-result pricing.
Can I choose only some services?
Yes — use a single service or hand us your whole front office. Plans are custom.
How does pay-per-result outbound work?
You pay only for outcomes — $35 per booked job, $49 per service plan sold, $12 per 5-star review — with no setup fee and no contracts.
Do you work in my software?
Yes — ServiceTitan, Housecall Pro, Jobber, HighLevel, Zapier, Slack, and Chiirp.
Do you cover after-hours emergencies?
Yes — 24/7 with urgency triage and dispatch.
Let’s build it together
Build Your Plumbing Front Office — Book a Free Strategy Call.
Tell us which services you need. We’ll staff trained CSRs to your brand, cover your phones 24/7, and run outbound you only pay for when it works.